FAQ

Yes! Our Flags How To Videos page has short step-by-step videos for our most popular products:

• Applique vs Double Applique Flags: What's the Difference? How the two flag constructions differ, and which one reads correctly from both sides.
• How to Install your Mailwrap on a Plastic Mailbox: Using a mailbox adapter kit so the magnetic mailwrap holds on a plastic mailbox.
• How to Install your Mailwrap on a Metal Mailbox: Lining up and fitting the magnetic cover on a standard metal mailbox, with no tools needed.
• How to Hang a House Flag: Mounting the bracket and putting your house flag on the pole.
• How to Hang a Garden Flag: Setting up the garden flag stand and securing your flag.
• How to Install a Garden Spinner:Staking your spinner in the ground and mounting it so it spins freely.

You can also find more videos on our YouTube channel. Still have questions? Call us at 877-352-4707 (Mon–Fri, 8am–6pm EST) or email orders@flagsrus.org.

What's a Decorative Flag?

A decorative flag has a sleeve along the top instead of grommets, and standard-size ones have sewn-in tabs for attaching to a pole. 

What Are Different Sizes Of Flags?

The main sizes are house, garden, banner, estate and mini.

• House flag: roughly 28" x 40", hung on a 60" pole (bracket and pole sold separately). It's also called a porch flag or banner flag. 
• Garden flag: roughly 12.5" x 18", hung from a small ground pole or mailbox post. 
• Banner garden flag: a taller 12.5" x 28" option that fits an existing garden flag stand, so no new hardware is needed. 
• Estate flag: a larger 36" x 54" flag that uses the same standard flagpole. 
• Mini flag: a tiny 6" x 13" flag for window boxes, plant pots or even cakes.

What Are Different Flag Types?

There are two basic types. Printed flags use fade-resistant polyester with the artwork heat-sublimated onto the fabric. Appliqued flags are stitched like a quilt. Single applique flags still look good on both sides because of tight embroidery. Double applique flags are two flags sewn together with batting in between, so text reads correctly on both sides and the design has a 3D look. 

What Are Different Kinds Of Flag Fabric?

Most flags are some form of polyester, and other options include burlap, linen and metal.

• Standard polyester: weather- and fade-resistant, drapes well, and fuzzes less than thicker polyester. 
• Soft, thicker polyester: can be printed on both sides and feels velvety, but it may fuzz if it rubs against shrubs or walls.
• Burlap: gives a rustic look. Evergreen and Custom Decor use real burlap, while Toland's burlap-look flags are polyester. 
• Linen: a treated, polyester-based linen-like fabric from Evergreen. 
• Metal: lightweight powder-coated metal from Carson. 

Are Flags One Sided or Two Sided?

Most are single-sided: the design is printed on one side and shows through in reverse on the back. Some have the design printed on both sides, but the text reads correctly from only one of them. True double-sided flags are two designs sewn back to back, effectively two flags in one. 

How Should I Take Care Of My Flag?

Bringing the flag in at night and in bad weather greatly extends its life.

• Rotate: Sunlight is the main cause of fading, so swapping between 2–3 flags every 2–3 months keeps colors bright. 
• Clean: Hand wash gently in cold water with mild detergent, without soaking. Rinse and air dry. Never machine wash, tumble dry, bleach or dry clean. If ironing is needed, use low heat on the back side only.
• Store: Make sure the flag is fully dry, then store it in a cool, dry, dark place to avoid mildew.
• Harsh weather: Take flags down in high winds, storms, snow or hail, because wet, heavy fabric strains the stitching.
• Repair: Check the fly end for wear, and re-hem or stitch small tears early.
• Protect: Apply a UV protection spray to help reduce fading.

Mailbox Covers (intro)

All FlagsRUs mailbox covers attach with magnets, or with magnets plus zip ties, so no tools are needed. Every cover has openings for the latch and the flag, and most have matching flags or mats. All covers meet U.S. Postal requirements. Some designs include vinyl address numbers that the customer applies, and some don't.

What Are The Different Sizes Of Mailbox Covers?

There are two sizes. Regular covers fit standard 6.5" x 19" mailboxes, and large mailwraps fit 8" x 21" mailboxes.

How Do I Install Mailbox Cover On A Metal Mailbox?

This section on the page has only a heading and no text (probably just the video embed). Suggested answer: Wipe the mailbox clean and dry. Center the cover over the top, line up the openings with the latch and flag, and smooth it down. The magnets hold it in place, no tools needed. Watch the "How to Install your Mailwrap on a Metal Mailbox" video for a demo.

What If I Have A Plastic Mailbox?

Plastic and aluminium mailboxes need an adapter kit (AK950 from Magnet Works), and the cover then installs the same way. The "How to Install your Mailwrap on a Plastic Mailbox" video shows the steps. 

Can I Buy Matching Flags For Mailbox Covers?

Yes. The 2-piece yard makeover sets include a garden flag and a mailbox cover with coordinating designs. The 3-piece sets add a house flag, so you get a house flag, garden flag and mailbox cover that all match. 

Yes. Orders over $50 shipped within the Continental United States get free shipping. Faster shipping methods are available for an extra charge.

Orders placed before 1 PM EST ship the same day, under the Same Day Shipping Guarantee.

Orders ship from Newburgh, NY. Standard free-shipping orders go via UPS Mail Innovations (UPS working with USPS). 

• USPS Ground Advantage: about 3–11 days within the continental U.S. 
• USPS Priority Mail: about 2–7 days, and faster the closer you are to New York. 
• UPS Ground: transit times are shown on the map, with one extra day added as a buffer. 

These are estimates based on past deliveries, so actual times can vary. Express UPS and USPS options are available for most products. You can see all options and costs at checkout by entering your state and zip code.

FlagsRus has shipped to 50 countries so far, including Canada, Australia, the UK, Germany, Japan and Mexico. Delivery times for each country are on the linked shipping-times pages.

The recipient does. International shipments may be charged import duty, tax or VAT when they arrive in your country, and FlagsRus can't control or predict these fees. If you refuse a shipment or ignore the carrier's requests, you still owe the purchase price and any duties or penalties. Original shipping charges are not refunded for parcels refused at customs. Check with your local customs office about rates before ordering.

UPS can't deliver to PO boxes. If you enter a PO box address, checkout will show only US Postal Service shipping options.

Yes, via the US Postal Service. Postal orders arrive 1–5 days after shipping, Monday through Saturday. PO box and military (APO/FPO) orders can only ship by Priority or First Class Mail.

Registering gives you easy access to your order history and a faster checkout.

You can sort by Featured, Best Selling, name (A–Z or Z–A), price (low to high or high to low), or date added (newest or oldest first)

Log in to your account to see your order history.

Garden flags, house flags, mailbox covers, doormats, yard signs, windsocks, spinners and door decor. It's one of the largest design collections, with 8000+ products in stock and new designs added regularly. Products are organized by season, occasion, celebration and theme. If you can't find a design, contact us and we'll try to get it.

The website shows real-time inventory, so you can't buy an item that's out of stock. Each product shows the quantity available, plus an estimated in-stock date if it's sold out.

Contact customer service and they'll do their best to help.

No, out-of-stock items can't be purchased, but the product page shows an estimated in-stock date. Contact customer service if you need it sooner.

Stock updates in real time, but occasionally the count is wrong and shows more than is actually available. If that happens, you'll be notified right away that the item was cancelled, or offered a substitute where possible.

Click any link to the home page or a category to keep shopping. Your cart stays saved.

Check that the code is valid and not expired (current codes are on the Coupon Codes page). Coupons can't be combined with store-wide promotions such as "Buy One Get One 15% off". To use a coupon instead of a promotion, tick the "I will be using a coupon instead" checkbox in your cart, then enter the code at the next checkout step.

Most promotions apply only to certain product categories, usually seasonal ones, so your item may not be included in the current promotion. Contact customer service if you still have questions.

• Pending: payment hasn't been completed yet. 
• Process: you've been charged and the order is being sent to the warehouse. 
• Completed: the order has shipped, and you'll get an email with a tracking number.

Usually yes. Flagsrus can special order most products its manufacturers carry, though supplier minimums and delivery times apply. There are no guarantees, but every effort is made. Contact us to find out.

MasterCard, Visa, Amex and Discover, including debit and ATM cards linked to those networks. PayPal, personal checks and money orders are also accepted. Government and educational organizations can pay by purchase order. Cash isn't accepted, and Flagsrus can't send bills.

Yes, in different amounts. Once payment is complete, the electronic gift card is emailed to you right away. If there's a payment issue, customer service verifies it first and then emails you the link. Forward that link to your recipient to use at checkout. The same link also shows the card's balance anytime. 

Open the gift card link in your email to get the card number, then paste it in at the payment step of checkout. The link also shows your remaining balance.

Yes, if you're a government or educational institution, the order is over $100, and the institution can be verified. Send the order form along with a PO on your letterhead by mail, email or fax.

After you submit, you'll see an order confirmation with your order number, and a confirmation email is sent immediately.

Yes, at no charge, if you cancel before the order is sent to the warehouse. After that it's hard to cancel because orders ship quickly. Orders go to the warehouse at 8 am and 1 pm EST, Monday to Friday, except US holidays.

Yes. Orders over $150 get 10% off with code FL150 at checkout.

16 Dalfonso Rd, Newburgh, NY 12550, open Tuesday to Friday, 9:00 am to 2:30 pm.

There's no paper catalog. Items change so often that a printed catalog would quickly go out of date, so the website is kept complete and up to date instead.

You can return any purchase within 30 days of delivery for a full refund of the merchandise price.

• Conditions: Items must be unused and in their original packaging. The customer pays return shipping, and original shipping charges aren't refunded. 
• Returnable: Standard flags and flag sets, unopened accessories and hardware, and anything in resalable condition. 
• Not returnable: Personalized or custom-printed flags, special orders, clearance or final-sale items, and anything used, washed or damaged. 
• Holiday purchases: Items bought between November 1 and December 31 can be returned until January 31. 

1. Email service@flagsrus.org with your order number to get a Return Authorization (RMA) number. It's sent within 1 business day. 
2. Pack the item securely in its original packaging. 
3. Write the RMA number on the outside of the package. 
4. Ship it to FlagsRus Returns, 16 Dalfonso Road, Newburgh, NY 12550. 

The return page has no section on exchanges. Suggested answer: For a damaged or incorrect item, contact service@flagsrus.org right away and a replacement or full refund will be arranged at no cost. Shipping damage must be reported within 3 days of delivery. For any other exchange, return the item under the standard policy and place a new order, or contact customer service at 877-352-4707.

Allow 5–7 business days after your return arrives. The refund goes back to your original payment method.

Log in to your account page to see your order history.

• Email: orders@flagsrus.org 
• Phone & chat: 877-352-4707, Monday to Friday, 8 am to 6 pm Eastern.
• Store: 16 Dalfonso Rd, Newburgh, NY, open Tuesday to Friday, 9 am to 2.30 pm Eastern. Place orders by 1:00 pm for same-day pickup. 
• Fax: 1-734-864-7325 
• Holidays (closed): Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the Friday after, Christmas, and New Year's Day. 

Call (877) 352-4707, or write to Flagsrus, 16 Dalfonso Rd., Newburgh, NY 12550.

Yes. The site runs on Shopify, whose checkout is PCI compliant, the top security standard for payment data. Every transaction is encrypted with SSL certificates provided by Shopify. PayPal is also offered as a secure payment option. If you'd rather not send your details online, you can order by phone or by mail. 

Flagsrus will never sell, trade or rent your personal information to anyone. Your information is used only to process orders or to send information you've asked for. 

• What's collected: Your name, email, mailing address, phone number and payment details, used to process your order and contact you about it, including backorders and tracking. Marketing emails go only to newsletter subscribers.
• Site statistics: Basic, non-personal usage data such as your browser and the pages you visited, used to improve the website. 
• Data storage: Data is stored by Shopify on secure servers behind a firewall. 
• Text messages: The separate SMS program collects your name, phone number and email. Signing up isn't required to make a purchase, and you can opt out anytime by replying STOP, END, CANCEL, UNSUBSCRIBE or QUIT. 
• California residents: You can request access to or deletion of your personal information by emailing orders@flagsrus.org. 
• Age: You must be 18 or older to order, or have a parent's permission.

The full policy is at flagsrus.org/policies/privacy-policy.

Click the unsubscribe link at the bottom of any of our emails. For questions, contact us. To stop text messages, reply STOP to any message.

Create a free account using the "Join now" button, which goes to the registration page. You get 100 welcome points as soon as you join.

Click the "Rewards" link in the site header, which opens flagsrus.org/pages/reward.

You earn points for shopping, writing reviews and celebrating with Flagsrus. Members also get 10% off their first order, a welcome gift, a 100-point birthday bonus every year, and a wishlist to save flags for later. Referring a friend gets them 10% off their first order and earns you 200 points. Only orders for personal use earn points. Orders for business, resale or distribution are excluded.

No, as long as you stay an active customer. Making at least one purchase a year keeps your points.

The page only covers returns: points are refunded to your account when an order is returned, just like the money. Cancelled orders aren't mentioned. Suggested wording: "If an order is cancelled, any points used on it are returned to your account, and points earned from it are removed." 

You can exchange points for dollars off, free flag stands and store credit. Points can't be combined with coupon codes because only one discount applies per order, so use whichever saves you more.

Not covered on either page. Suggested wording: "Log in to your account to see your current points balance and history."

Not covered on either page. Confirm with the team or the rewards app settings before publishing an answer.

Contact orders@flagsrus.org or call 877-352-4707, Monday to Friday, 8am to 6pm EST. This is the standard contact info, since the rewards page doesn't list a specific contact.

Flagsrus has the largest selection of flags, a Same Day Shipping Guarantee, and free shipping within the contiguous U.S. It has been selling online since 1998. Shopping features include a one-page checkout, quick ordering from category pages, order tracking, live chat, shipping info lookup, Shopper Approved customer reviews, better search, and an account login to see your order history. 

FlagsRUs started selling garden flags and accessories online in 1998. In 2002 it bought a historic building that served as its warehouse and as a retail store, The Porch Swing. In 2011 it added a second building in downtown Marysville. In October 2014 the company changed ownership and moved to a warehouse in Newburgh, NY. 

Since 2019, FlagsRUs has also made its own flags in Newburgh under the America Forever Flags brand. The team has created nearly 3,000 original designs, some with input from its Facebook community. Flags are printed in-house with dye sublimation, inspected before packing, and made on demand as orders come in to avoid waste. 

The company is owned by Blake Cabot and run by a Hudson Valley team that includes Nicole (Operations Manager), Amanda (Purchasing Manager) and Allison (Warehouse Supervisor).